Tips from our team
- Take your pet photo at eye level with your pet
- It works best if the pet is looking away from the camera
- Try to make it a close up, so we can see your pet's unique features
- Avoid bad lighting. Outdoor natural daylight always results in the best photos
- Avoid uploading blurry photos
- Make sure those cute ears aren't out of frame!
Please note:
We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload.
All examples on site were made from high quality photos. If your photo is not good enough to use in our design phase, we’ll reach out to you via email to see if you can send us another one.
Follow the tips below when taking your pet’s photo! If you aren’t able to follow these steps exactly, don’t worry! We have a dedicated team who check all orders and photos as they come in.
If your photo doesn’t meet our criteria, we’ll let you know within 1 hour of receiving your order, and help you choose a more suitable one!
- Close up photos work best!
- Take your photo at eye level with your pet.
- Take your photo in natural daylight and don’t use flash.
- Try to get your pet to sit or stay still – make sure there’s no blur.
- Make sure long floppy ears are in the photo and are not out of frame.
